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Continue ShoppingCustom Dept FAQs
The custom departments of MAKE have all been moved to our new MAKE Studio / Fulfillment Centre located at 1420 Frances Street in East Vancouver.
You do not need an appointment to pick up completed orders from our store - just come by during our store hours after you have been informed by our staff that your order is ready for pick-up!)
For CUSTOM PRODUCTS, shipping times are in addition to production times.
The Embroidery Desk is open 7 days a week for reserved appointments. Please book ahead. Email us to reserve your time: embroidery@makevancouver.com
> Click here for info on our custom VOLUME offerings
EMBROIDERY INFO
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Please contact the embroidery department to book an appointment.
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Turnaround time ranges:
1-5 items = 3 - 5 days
6 - 12 = 7 business days
24+ = 7 - 10 business days
60 + = 10 - 12 business days
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For CUSTOM PRODUCTS, shipping times are in addition to production times.
- The turnaround time for volume orders will differ from our standard turnaround times, depending on the size of the order. Please let us know far in advance if you have a hard deadline, so that the departments are able to accommodate your request and fulfill your order in a timely manner.
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Ask us about same day embroidery
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If you need your items in a specific time frame we may be able to support this. Reach out to the team with your request & timeline. In some instances we charge a rush fee of $75.
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Drop offs available at Granville Island and also to our studio by special request - Monday to Friday from 9am to 5pm
- Pick ups available at Granville Island, MAKE Gastown and the MAKE Studio (1420 Frances St) - by special request only - Monday to Friday from 9am to 5pm
- More information on Embroidery at MAKE
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Start a custom online Embroidery project
ENGRAVING INFO
- We are currently not accepting customer provided items
- For CUSTOM PRODUCTS, shipping times are in addition to production times.
- The turnaround time for volume orders will differ from our standard turnaround times, depending on the size of the order. Please let us know far in advance if you have a hard deadline, so that the departments are able to accommodate your request and fulfill your order in a timely manner.
- No same day service available
- Pick ups available at Granville Island
- Drop offs available at Granville Island
- Pick ups are also available at the MAKE Studio (1420 Frances St) - by special request only - Monday to Friday from 9am to 5pm
- More information on Engraving at MAKE
PRINTING & SUBLIMATING INFO
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We apologize but, due to current production constraints, we have had to suspend our service of printing less than 6 items. The only exception to this is mugs which we can still do at our store on Granville Island - you can order these online for shipping or pick-up or in store. If you have any questions or concerns please email customsales@makevancouver.com
- For CUSTOM PRODUCTS, shipping times are in addition to production times.
- The turnaround time for volume orders will differ from our standard turnaround times, depending on the size of the order. Please let us know far in advance if you have a hard deadline, so that the departments are able to accommodate your request and fulfill your order in a timely manner.
- No same day service available
- Please contact our Concierge Desk if you need your project completed sooner. NOTE: A rush fee may apply
- Questions? Quote requests? Email the Printing department
- Pick ups available at Granville Island
- Drop offs available at Granville Island
- Pick ups are also available at the MAKE Studio (1420 Frances St) - by special request only - Monday to Friday from 9am to 5pm
- Email to book an appointment for an in-person consultation with our Concierge Desk
- More information on Printing at MAKE
- Start a custom online Printing project
Visit us on Granville Island
Visit us at the MAKE Studio / Fulfillment Centre